Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Sarah Lynch from Bank of Ireland to give some advice for people considering this job:

 

Sarah Lynch

HR Business Partner

Bank of Ireland

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  Sarah Lynch

I would encourage anyone who was considering a role in HR to get a HR qualification and to become a member of the CIPD.  

 

Whilst these are not essential requirements for all starter roles in HR, they will be extremely beneficial when trying to progress from there.

 

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Administrative?
Administrative 
Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their best operating under supervisors who give clear guidelines, and performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
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Bank of Ireland 1
Contact Centre Agent


Anne Nutley, Contact Centre Agent

Anne Nutley is a Contact Centre Agent  with the Customer Service Desk in Bank of Ireland 365. The team Anne is part of takes calls for the Great Britain branches, handling all types of branch account queries for both Business and Personal customers. While it is a demanding and challenging role, Anne finds it extremely rewarding being in a position to assist people with their banking queries.



We Asked...
What aspects of your education have proven most important for your job?
What is your education to date?
What subjects did you take in school and how have these influenced your career path?
Have you undertaken, or do you plan to undertake any further training as part of your job?

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