Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Paul Harding from Civil and Public Service Jobs to give some advice for people considering this job:

 

Paul Harding

Prison Officer

Civil and Public Service Jobs

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  Paul Harding
Go for it. If you feel you may be suitable, then you probably are. An ability to not take yourself too seriously would be an advantage!
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Realist?
Realist 
Realists are usually interested in 'things' - such as buildings, mechanics, equipment, tools, electronics etc. Their primary focus is dealing with these - as in building, fixing, operating or designing them. Involvement in these areas leads to high manual skills, or a fine aptitude for practical design - as found in the various forms of engineering.

Realists like to find practical solutions to problems using tools, technology and skilled work. Realists usually prefer to be active in their work environment, often do most of their work alone, and enjoy taking decisive action with a minimum amount of discussion and paperwork.
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Bank of Ireland 1
Contact Centre Agent


Anne Nutley, Contact Centre Agent

Anne Nutley is a Contact Centre Agent  with the Customer Service Desk in Bank of Ireland 365. The team Anne is part of takes calls for the Great Britain branches, handling all types of branch account queries for both Business and Personal customers. While it is a demanding and challenging role, Anne finds it extremely rewarding being in a position to assist people with their banking queries.



We Asked...
What aspects of your education have proven most important for your job?
What is your education to date?
What subjects did you take in school and how have these influenced your career path?
Have you undertaken, or do you plan to undertake any further training as part of your job?

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