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Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.
We asked Michelle Ryan from Failte Ireland to give some advice for people considering this job:
|Firstly it is very important that you get a third level education as this is a requirement in most hotels for a job in sales. This is the most important step in working in hotel sales. You should gain as much experience within the industry which I found very beneficial.|
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Nicole Feighery, Customer Care Manager
Nicole Feighery is a Customer Care Manager at Chill Insurance. Nicole graduated from TCD with a degree in Natural Science. Throughout her time working in the financial services sector she has obtained a number of relevant qualifications and is currently studying towards a Management Diploma in Insurance.
I concentrated on sciences during school, science is all about finding answers to the unknown and my need to satisfy my own curiosity is what I believe makes me good at what I do. If there is a better way of doing something, I will endeavour to find it!
I finished my Leaving Certificate with all honours from Loreto secondary, from there I attended Trinity College, studying Natural Sciences and majoring in Microbiology. I left Trinity in 2007 with a 2:1 honours degree in Microbiology. During my working life in financial Services, I have completed my QFA diploma through the institute of bankers and continued to complete my APA in 2010 whilst working with Chill. I recently completed a level 7 QQI certificate in Contact centre management. I am continuing my studies with regard to Insurance through the management diploma in insurance, I have completed MDI- 01 and will continue with MDI 04 in may 2016.
When studying MDI 01 Insurance and Irish law, I found it very interesting and relevant to my current role. Particularly when dealing with complex insurance and complaint related issues, I found it gave me a better insight into the rights and responsibilities of each party and also more confidence when handling more technical issues.
Yes, I am passionate about learning, I actively encourage my team to commit to their studies by highlighting the benefits of continuous professional development. I will complete the MDI qualification which contributes towards credit for ACII.