What aspects of your education have proven most important for your job?
I feel that my education does not really have a major influence on my job because I left school 34 years ago.
However I feel that it is good to have the base of a good Leaving Cert as a starting point in any career.
You would also need to be fluent in English to work in this area.
What is your education to date?
I did the Leaving Cert and a Secretarial Course.
When I was a fulltime mother I did courses in Interior Design and Flower Arranging.
I also studied Spanish for 6 years so this kept my brain active!
What subjects did you take in school and how have these influenced your career path?
It has been so long since I left school that the subjects I took do not really have an influence on the job I am doing now.
Have you undertaken, or do you plan to undertake any further training as part of your job?
Banking 365 have a comprehensive training programme in place. When I first started I had a number of weeks classroom based training to learn about all the products, policies & procedures, call handling techniques etc.
I also had on the job training where I listened in to calls my colleagues were handling before I was ready to go on the phones myself. Then I initially started out taking calls from Republic of Ireland customers.
There is ongoing training provided to keep us up to date with any changes re: policies / products, etc. I am now trained to take calls from 3 jurisdictions - ROI, Northern Ireland and Great Britain.