Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Anne Nutley from Bank of Ireland to give some advice for people considering this job:


Anne Nutley

Contact Centre Agent

Bank of Ireland

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  Anne Nutley

Anyone considering this job would need to be patient, warm, a good listener and customer focused. However in the long run what you need most of all is common sense.


If you are considering returning to the work force don't sell yourself short. Remember all the life experience you have acquired rearing a family and running a household.


Believe in yourself and go for it!


Creative people are drawn to careers and activities that enable them to take responsibility for the design, layout or sensory impact of something (visual, auditory etc). They may be drawn towards the traditional artistic pursuits such as painting, sculpture, singing, or music. Or they may show more interest in design, such as architecture, animation, or craft areas, such as pottery and ceramics.

Creative people use their personal understanding of people and the world they live in to guide their work. Creative people like to work in unstructured workplaces, enjoy taking risks and prefer a minimum of routine.
Career Interviews
Sector Profiles
School Subjects (LC)
College Courses
Study Skills
Work Experience (School)
CV & Interview Preparation
Anticipate exam questions
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Anticipate exam questions

Video Courtsey YouTube


We have several worksheets to support the use of the Study Skills test for secondary school students. Click on the links below to download these sheets in Adobe PDF format.

Learning Skills Workbook

Place of Study
Motivation and Goal Setting
Reading Skills
Note Taking Skills
Revising and Exam Preparation
Examination Performance