Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Anne Nutley from Bank of Ireland to give some advice for people considering this job:


Anne Nutley

Contact Centre Agent

Bank of Ireland

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  Anne Nutley

Anyone considering this job would need to be patient, warm, a good listener and customer focused. However in the long run what you need most of all is common sense.


If you are considering returning to the work force don't sell yourself short. Remember all the life experience you have acquired rearing a family and running a household.


Believe in yourself and go for it!


Realists are usually interested in 'things' - such as buildings, mechanics, equipment, tools, electronics etc. Their primary focus is dealing with these - as in building, fixing, operating or designing them. Involvement in these areas leads to high manual skills, or a fine aptitude for practical design - as found in the various forms of engineering.

Realists like to find practical solutions to problems using tools, technology and skilled work. Realists usually prefer to be active in their work environment, often do most of their work alone, and enjoy taking decisive action with a minimum amount of discussion and paperwork.
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First Steps

The First Steps program is part of the EU Youth Guarantee and will offer a young person aged 18 to 24, who has had little or no experience of working, the opportunity to learn basic work skills and social skills while on a placement in a real work situation.

The First Steps program is similar to the JobBridge Internship scheme in the following ways:

  • Appointment of a mentor
  • An Employer/Intern agreement outlining activities/skills obtained
  • Monitoring of the Internship's progress
  • Payment of a €50 top up each week to the participant jobseeker
  • 6 or 9 month duration

The first intake of interns is anticipated to take place in March 2015 with further intakes throughout the year. DSP staff select suitable candidates and refer them for interview.

For more information: click here

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ask the experts
  Hint: Failte Ireland
I'm registerd with a very good agency who looks after my career path for me. They told me about the job at the Tower Hotel Dublin, and that it would suit me. They organised the interview. I had 2 interviews with the CEO of The Tower Hotel Group -Eric Rothchild and Ms Nora Wyse - GM of The Tower Hotel Dublin. The job offer was made to the agency and I had to accept it through the agency. Using the agency took a lot the stress out of the whole process.
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