I saw the job vacancy notice on the restaurant's window and decided to apply. That was simple enough to do - I just filled out the application form and left my CV. A few weeks later I got invited for an interview, which was actually very enjoyable as I liked my interviewer a lot as well as the format of questions - none of them were tricky, many of them were aimed to discover the applicant's personality. Shortly after they called me and informed of the successful outcome of my interview.
I was then introduced to what the job entails, passed the food safety test and was ready to start.
Describe a typical day?
The day in Mcdonalds always begins with a smile, because as soon as you arrive everyone greets you and you feel motivated to work.
First of all I check my responsibilities for the day and at what station will I be working. If we have new crew members I prepare everything to train the newcomer on the specific station. I demonstrate and explain to the new worker all the tasks and give the necessary information about the procedures that has to be followed. It can be fun to teach someone, show all the particularities of the work and help them to settle in the new environment.
If there are no new employees, I check what COS forms should be completed. These forms were especially designed for the apprenticeship program of the National Vocational Qualification by City&Guilds for McDonalds. I use them for continuous assessment of the crew performance to ensure that the high standards are delivered all the time. As a training squad, I always try to lead others by example and motivate them to do their best.
What are the main tasks and responsibilities?
My main responsibilities are training the new crew members, assessing their performance, helping them to follow all the necessary procedures. Also serving customers in a fast and friendly manner.
What are the main challenges?
Keeping up the speed of service and smiling can be particularly challenging when you are having a rainy day!
What's cool?
The fun we have all together when we work. There are truly good people working in McDonalds and it is a pleasure to know them.
What's not so cool?
Some particularly messy or difficult customers do not particularly inspire you to work. Fortunately, most of the other kind clients make up for that.
What particular skills do you bring to your workplace?
My interpersonal skills are probably the most valuable ones I have. They help me to connect with people and be enjoyable company for everyone. I think work ethics also mean a lot.
