I initially applied online for my current position and then went through three subsequent interviews.
I did actually enjoy the interviews as I saw it as a challenge and the fact that the hotel group organised a spa treatment for me after each interview was a really nice touch. I didnt find the interviews daunting because I have previous experience of being on an interview panel and know that no one wants you to fail they are merely questioning you to try and draw out all the knowledge you already have.
Describe a typical day?
A typical day begins with the set up of the spa before guests arrive. This means ensuring that the therapists know what treatments they will be having that day and can stock their roooms accordingly. The morning goes so fast as there is lots of preparation that goes into helping people relax. When treatments are happening I will usually be organising sales, contacting groups and initiating bookings or working on spa accounts or any staff issues that may arise.
What are the main tasks and responsibilities?
Spa Marketing/ promotion, staff management, development of treatments and spa operational protocols.
What are the main challenges?
Constantly staying one step ahead of new spa trends and developments, and staying competitive in a growth industry.
What's not so cool?
One of my main tasks, which is a vital yet I dont enjoy it that much, would be the management of the laundry! There just seems to be so much. I sometimes feel that I suffer with irritable towel syndrome because the sorting of clean and dirty laundry is endless! However I love the feeling of the cosy warm robes straight from the dryer.
What particular skills do you bring to your workplace?
Energy would be my main skill, however I feel that my passion for health and wellness helps me to get great enjoyment from my position. I love finding out about new treatments and incorporating them into the spa menu and offering people something unique. I also believe you need to be a real people person and have empathy as you are often told alot of personal client issues in confidence and you must be confidential with this. It is great to work in a sector which is closely linked to the caring. I find it very rewarding helping people on whatever level I can via listening or doing a treatment.
What's cool?
The "Cool" aspects of my job incude Sheraton Hotel discounts all over the world, discounted spa treatments, free leisure membership, free training and getting to be the first to try out new products and treatments is pretty cool. I also have to say our hotel social club is pretty cool you are never short of a party to go to and there is always something happening.
