In Summary - Accommodation Staff - Hotel
Accommodation Staff - Hotels typically work in the following Career Sectors:
Videos on the Web
- Accommodation Staff - Hotel- from: Youtube Search
- Reservations Manager - from: icould [UK] Video
- Accommodation Warden - from: N.C.S. [UK]
The Work - Accommodation Staff - Hotel
The Hotel Accommodation Assistant works behind the scenes and provides a "home from home" for guests, making their stay relaxed and enjoyable.
Professional maintenance of bedrooms and public areas in the hotel are the responsibility of the Accommodation Services Department. This involves the day-to-day upkeep of rooms and equipment, service of meals in guest bedrooms and other room services such as laundry facilities.
Most commonly reported Work Tasks
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
- Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
- Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
- Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
- Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
- Dust and polish furniture and equipment.
- Keep storage areas and carts well-stocked, clean, and tidy.
- Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
Most commonly reported Work Activities
- Performing General Physical Activities Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
- Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
- Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Handling and Moving Objects Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
- Training and Teaching Others Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Evaluating Information to Determine Compliance with Standards Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Interests - Accommodation Staff - Hotel
This occupation is typically suited for people with the following Career Interests:
Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.
They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
Realists are usually interested in 'things' - such as buildings, mechanics, equipment, tools, electronics etc. Their primary focus is dealing with these - as in building, fixing, operating or designing them. Involvement in these areas leads to high manual skills, or a fine aptitude for practical design - as found in the various forms of engineering.
Realists like to find practical solutions to problems using tools, technology and skilled work. Realists usually prefer to be active in their work environment, often do most of their work alone, and enjoy taking decisive action with a minimum amount of discussion and paperwork.
Personal qualities required for this career include the ability to anticipate guests needs, to be of a trustworthy and discreet nature, to have a good eye for detail and to be active and in good health.
As a hotel accommodation assistant, you could have anywhere between 12 and 20 rooms to clean, so you'll be on your feet, bending, lifting and moving about all the time. You need to be well organised and have a lot of energy. A polite and pleasant personality is important because you'll meet hotel guests as you do your work.
You must have the highest standards of honesty, as you will be cleaning rooms where people leave their personal possessions.
You should be able to work with people at all levels, follow procedures and demonstrate attention to detail.
Entry Requirements - Accommodation Staff - Hotel
Training may be "on-the-job" or by attending a training course run by an external provider.
Courses are available in Accommodation and Hospitality Skills (QQI, Level 4) which prepare students for starting out in employment in the tourism and hospitality industry. On completion, students will be qualified as accommodation assistants for hotels and guesthouses.
With suitable experience, you will be eligible to follow the Advanced Certificate in Accommodation Skills (QQI Level 6). You are then eligible to follow the Advanced National Certificate in Supervisory Development from this course.
A number of Colleges throughout the country run a one year PLC programme in Hotel and Catering Studies with General Accommodation and Hospitality Services being one of the subjects covered. During training, students are placed on periods of work experience within the industry and follow a Preparation for Work module.
Pay & Salary - Accommodation Staff - Hotel
Salary Range (thousands per year)* 19k - 40k
Varies depending on seniority and location.
Excel Recruitment Hotel and Catering Salary Survey 2019
Last Updated: May, 2019
* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
Labour Market Updates - Accommodation Staff - Hotel
Employment growth in this occupation was below the national average. No shortages have been identified.
National Skills Bulletin 2018