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Naturalist

Not surprisingly, some aspect of the natural sciences will run through the Naturalist's interests - from ecological awareness to nutrition and health. People with an interest in horticulture, land usage and farming (including fish) are Naturalists.

Some Naturalists focus on animals rather than plants, and may enjoy working with, training, caring for, or simply herding them. Other Naturalists will prefer working with the end result of nature's produce - the food produced from plants and animals. Naturalists like solving problems with solutions that show some sensitivity to the environmental impact of what they do. They like to see practical results and prefer action to talking and discussing.

Salary Range
€19k - €39k
Career Zone

In Brief...

Installs, maintains and repairs computer systems and computer hardware.

Knowledge

  • Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Telecommunications Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  • Engineering and Technology Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

Skills

  • Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Reading Comprehension Understanding written sentences and paragraphs in work related documents.
  • Speaking Talking to others to convey information effectively.
  • Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

In Summary - Computer Systems Technician

Videos & Interviews

Lynda O'Leary, Systems Engineer

Lydia O'Leary is a computer systems engineer. Her job involves providing infrastructure support, configuration management and troubleshooting.

Videos on the Web

Further Information

The Work - Computer Systems Technician

When new computers arrive from suppliers, computer service technicians check that they are as ordered, then connect and test them to make sure that they are working properly. They install any specialist software which the user may need (such as computer-aided design or email programs). They may also install the equipment at the user's workstation, and perhaps provide basic instruction on how to use it.  
 
Technicians also repair and upgrade older machines.  
 
They may also work on other computer-related equipment, such as printers, scanners and digital cameras.  
 
Where computer networks are used in the organisation, technicians may be responsible for administrative tasks such as issuing passwords and performing a daily back-up, as well as dealing with any problems that crop up. If their main task involves supporting computer networks, they are likely to be given the job title network technician or network administrator.  
 
Many computer service technicians are 'on call' for part or all of their working time to support users who have problems. This might involve explaining how a particular program function works, or identifying and eradicating a computer virus. In some cases, computer service technicians may be able to talk users through their problem on the phone, but in others they may need to visit them personally.  
Where they cannot solve a particular problem, technicians may need to talk to suppliers and manufacturers' support staff to try to find a solution.

Most commonly reported Work Tasks

  • Oversee the daily performance of computer systems.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.

Most commonly reported Work Activities

  • Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
  • Updating and Using Relevant Knowledge Keeping up-to-date technically and applying new knowledge to your job.
  • Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Analyzing Data or Information Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
  • Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work.

Interests - Computer Systems Technician

This occupation is typically suited for people with the following Career Interests:

Investigative

The Investigative person will usually find a particular area of science to be of interest. They are inclined toward intellectual and analytical activities and enjoy observation and theory. They may prefer thought to action, and enjoy the challenge of solving problems with sophiscticated technology. These types prefer mentally stimulating environments and often pay close attention to developments in their chosen field.

Realist

Realists are usually interested in 'things' - such as buildings, mechanics, equipment, tools, electronics etc. Their primary focus is dealing with these - as in building, fixing, operating or designing them. Involvement in these areas leads to high manual skills, or a fine aptitude for practical design - as found in the various forms of engineering.

Realists like to find practical solutions to problems using tools, technology and skilled work. Realists usually prefer to be active in their work environment, often do most of their work alone, and enjoy taking decisive action with a minimum amount of discussion and paperwork.

Administrative

Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.

Qualities

As a computer service technician, you will need an interest in computers and a logical, methodical approach to your work. Patience and perseverance are important. You will also need a good understanding of the hardware and software used in the organisation (though training is likely to be provided).  
 
Good communication skills are important when speaking to users or clients. Some may not be able to explain their problem clearly, so you will need to be patient, asking questions to help clarify the nature of the problem, and then suggest steps they can take to overcome it.  
 
A reasonable level of physical fitness/stamina is desirable, as computer service technicians may have to carry computers and other heavy equipment to and from storerooms and to users' offices. For some jobs, you may need a driving licence.

Entry Requirements - Computer Systems Technician

Pay & Salary - Computer Systems Technician

Salary Range (thousands per year)* €19k - €39k

Data Source(s):
Payscale.com

Last Updated: March, 2017

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.

Labour Market Updates - Computer Systems Technician

Useful Contacts - Computer Systems Technician

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