In Summary - Hotel Rooms Division Manager
Hotel Rooms Division Managers typically work in the following Career Sectors:
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The Work - Hotel Rooms Division Manager
Reporting to the General Manager or a Deputy Manager, the Rooms Division Manager is responsible for day-to-day operations at the hotel and ensuring the comfort and safety of every guest that visits the hotel. Hiring competent staff and ensuring that they are trained to care for the guests in the way that is expected is also part of the role.
This role requires a high degree of initiative on the part of the person holding it, as well as dedication to the company and efficiency in leading a staff team.
Duties would include working closely with executive housekeeping and the front office throughout the day to ensure that hotel guests are well cared for, as well as resolving any customer complaints that may arise.
The Rooms Division Manager also manages the 24/7 operations of the front desk, reservations, concierge, the phones and the night managers. It is the responsibility of Rooms Division Managers to spot check rooms to verify the hotels standards are being met, authorise the schedules for the entire staff, manage expenditure and budgets to ensure they are maintained, as well as assist with sales and marketing for the hotel.
Most commonly reported Work Tasks
- Oversee activities directly related to making products or providing services.
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Manage staff, preparing work schedules and assigning specific duties.
- Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Plan and direct activities such as sales promotions, coordinating with other department heads as required.
- Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
- Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
Most commonly reported Work Activities
- Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
- Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
- Scheduling Work and Activities Scheduling events, programs, and activities, as well as the work of others.
- Coordinating the Work and Activities of Others Getting members of a group to work together to accomplish tasks.
- Monitor Processes, Materials, or Surroundings Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Monitoring and Controlling Resources Monitoring and controlling resources and overseeing the spending of money.
- Selling or Influencing Others Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
- Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Interests - Hotel Rooms Division Manager
This occupation is typically suited for people with the following Career Interests:
The Social person's interests focus on interacting with the people in their environment. In all cases, the Social person enjoys the personal contact with other people in preference to the impersonal dealings with things, data and ideas found in other groups.
Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.
Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.
They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and are drawn to commerce, trade and making deals. Some pursue sales and marketing occupations. Many will eventually end up owning their own business, or in management roles in larger organisations. They tend to be very goal-oriented and work best when focused on a target. Some have an entrepreneurial inclination.
Entry Requirements - Hotel Rooms Division Manager
As a receptionist or front office manager you can work in hotels and guesthouses across Ireland and around the world. The front desk is also a great step on the ladder to senior management roles such as Rooms Division Manager.
There are hundreds of courses available across Ireland to help you get started in the Tourism and Hospitality Sector. If full-time education doesn’t suit, you can also avail of some great apprenticeship programmes in the industry.
Courses in hotel front office management and hospitality management can help you get started at the front desk. Level 4, 5 & 6 courses in Hospitality Operations for example, can be found at the Further Education Institutes and ETB centres nationally.
Level 7 & level 8 Degree Programmes in Hospitality Management e.g.DT408 are available at Institutes of Technology countrywide.
Last Updated: November, 2015
Pay & Salary - Hotel Rooms Division Manager
Salary Range (thousands per year)* 40k - 55k
Excel Recruitment Hotel and Catering Salary Survey 2019
Last Updated: May, 2019
* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
Labour Market Updates - Hotel Rooms Division Manager
While this occupation features regularly in the vacancy data, no evidence of shortages has been identified.
National Skills Bulletin 2018