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Administrative

Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.

Salary Range
€18k - €42k
Career Zone

In Brief...

Looks after the care, comfort and safety of airline passengers. They demonstrate safety procedures, prepare food, serve meals and drinks, as well as sell goods during the flight.

Knowledge

  • Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Transportation Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
  • English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Psychology Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Skills

  • Speaking Talking to others to convey information effectively.
  • Service Orientation Actively looking for ways to help people.
  • Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
  • Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Coordination Adjusting actions in relation to others' actions.

In Summary - Airline Cabin Crew

Career Sectors

Airline Cabin Crew s typically work in the following Career Sectors:

The Aviation Industry
Transport & Logistics

Videos on the Web

Further Information

The Work - Airline Cabin Crew

The duties of the Air Hostess/Steward are aimed at the safety, comfort, and well-being of the passenger. The Air Hostess/Steward welcomes the passengers on board the aircraft and ensures that they are comfortably seated. They need to communicate with the terminal to ensure that all expected passengers have boarded the flight. They provide health, safety and emergency information to the passengers before take off.   
  
The air hostess/steward also makes sales of goods such as souvenirs, perfume and cosmetics from an in flight catalogue. Most major international currencies are accepts and you need to make calculations to determine the value of the cash you receive. Detailed hand written records are kept of sales on each flight.   
  
In handling food and drinks, Air Hostess/Steward need to be aware of food hygiene procedures and safety in dealing with ovens and hot food, particularly in a moving vehicles and during times of turbulence.   
  
Depending on the type of flight, the Air Hostess/Steward may serve meals, light refreshments and drinks, etc. The duties also include dealing with passenger enquiries and complaints.   
  
Air Hostesses/Stewards are the main link between the Airline and its passengers. They are responsible for passengers continuing to use their service. They are the Airline's image. Airlines put a lot of emphasis on a smart appearance and you can expect to wear the Airline's uniform, which may include specified shoes and accessories.

Most commonly reported Work Tasks

  • Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
  • Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
  • Administer first aid to passengers in distress.
  • Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
  • Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
  • Prepare passengers and aircraft for landing, following procedures.
  • Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
  • Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
  • Determine special assistance needs of passengers such as small children, the elderly, or disabled persons.
  • Announce flight delays and descent preparations.

Most commonly reported Work Activities

  • Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Assisting and Caring for Others Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Performing General Physical Activities Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
  • Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Handling and Moving Objects Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
  • Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
  • Monitor Processes, Materials, or Surroundings Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  • Resolving Conflicts and Negotiating with Others Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Inspecting Equipment, Structures, or Material Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Interests - Airline Cabin Crew

This occupation is typically suited for people with the following Career Interests:

Social

The Social person's interests focus on interacting with the people in their environment. In all cases, the Social person enjoys the personal contact with other people in preference to the impersonal dealings with things, data and ideas found in other groups.

Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.

Enterprising

Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and are drawn to commerce, trade and making deals. Some pursue sales and marketing occupations. Many will eventually end up owning their own business, or in management roles in larger organisations. They tend to be very goal-oriented and work best when focused on a target. Some have an entrepreneurial inclination.

Administrative

Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.

Qualities

Personal qualifications include a good appearance and deportment, a confident friendly personality, a genuine interest in and ability to deal with people, and a capacity for hard work.   
  
There may be restrictions in relation to maximum height and build. Good health, hearing and eyesight are important.   
  
You need to be patient and mannerly and have a good sense of humour. You need to be able to keep a clear and calm head in emergency situations. A second international language would be an advantage.   
  
You need to have good numeracy skills to perform currency calculations and give the correct change as well as having clear handwriting for writing reports and keeping records.

Entry Requirements - Airline Cabin Crew

Pay & Salary - Airline Cabin Crew

Salary Range (thousands per year)* €18k - €42k

Data Source(s):
Payscale.com

Last Updated: May, 2019

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.

Labour Market Updates - Airline Cabin Crew

Useful Contacts - Airline Cabin Crew

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