In Summary - Airport Information Assistant
Provides information for passengers and the general public at an airport information desk.
Airport Information Assistants typically work in the following Career Sectors:
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The Work - Airport Information Assistant
Airport information assistants help passengers make their way around the often bewildering environment of an airport terminal. The terminal is busy, usually crowded and often noisy. Most of their time is spent as part of a small team, looking after an information desk in the main concourse.
Their responsibilities include answering telephone enquiries and making announcements for passengers over the public address system, as well as dealing with passengers face-to-face. Passengers who do not speak English may need to be assisted in their own language.
Airport information assistants monitor computerised flight information systems in order to keep passengers up-to-date on arriving and departing aircraft. They provide flight information, direct people to travel and terminal facilities, and use their initiative when appropriate.
In smaller airports, the duties of airport information assistants are sometimes expanded to include foreign currency exchange, lost property, booking hotels and car hire.
Information Assistants provide passengers with information on transport options from the airport to other local destinations, or provide local maps and directions to passenger's required destination, e.g. hotel or meeting.
Interests - Airport Information Assistant
This occupation is typically suited for people with the following Career Interests:
Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.
They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
The Social person's interests focus on interacting with the people in their environment. In all cases, the Social person enjoys the personal contact with other people in preference to the impersonal dealings with things, data and ideas found in other groups.
Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.
You will need to have customer service skills and feel at ease when dealing with members of the general public. You will have to answer a wide range of questions and handle unforeseen situations. You must be bale to deal with difficult situations tactfully. You should be able to work well as part of a team.
Whatever the pressures, you must be capable of remaining cool and calm. Tact and diplomacy are essential, especially when dealing with passengers who are distressed or difficult. You should be well groomed and mannerly.
A clear speaking voice is essential, as well as the ability to communicate both to individuals and groups. Larger airports expect airport information assistants to be fluent in at least one language other than English.
A background in the travel industry or experience of dealing with people is an advantage.
Entry Requirements - Airport Information Assistant
Pay & Salary - Airport Information Assistant
Salary Range (thousands per year)* 18k - 38k
Last Updated: March, 2017
* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.