In Summary - Cloakroom / Luggage Attendant
Cloakroom/luggage attendants are responsible for upkeep and safe storage of coats or possessions in a cloakroom or left luggage office.
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The Work - Cloakroom / Luggage Attendant
Cloakroom attendants work in hotels, conference centres, restaurants, nightclubs, exhibition halls and other places that have large numbers of visitors. The attendants look after the visitors' coats and bags.
Usually, cloakroom attendants work from behind a counter. The visitor comes to the counter and hands over their coat and/or bag (and sometimes a payment). The attendant gives the visitor a numbered ticket and fixes a duplicate ticket to the item. The attendant then puts the clothing or bags onto rails and shelves in a set order. When the visitors want their items back, they hand over the ticket and the attendant matches it up to the one on the racks.
In some places, such as nightclubs, restaurants and conference suites, cloakroom attendants look after coats only. Some attendants work in left-luggage offices, for example, at railway stations, airports and bus stations. Security is a very important aspect of this work.
In some places, luggage is put through an X-ray machine. Cloakrooms are often near to toilets and attendants might have to oversee the washrooms, making sure that they are clean and tidy, and that there are enough supplies of soap and toilet rolls.
Interests - Cloakroom / Luggage Attendant
This occupation is typically suited for people with the following Career Interests:
The Social person's interests focus on interacting with the people in their environment. In all cases, the Social person enjoys the personal contact with other people in preference to the impersonal dealings with things, data and ideas found in other groups.
Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.
Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and are drawn to commerce, trade and making deals. Some pursue sales and marketing occupations. Many will eventually end up owning their own business, or in management roles in larger organisations. They tend to be very goal-oriented and work best when focused on a target. Some have an entrepreneurial inclination.
Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.
They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
This job might be suitable for you if you enjoy providing a service and dealing with the public. You would spend most of the time on your feet and might have to lift and carry heavy items, so it is important that you are fit and active.
You need a responsible attitude to security to be a luggage attendant. Many attendants deal with payments, so you should be able to handle cash and do basic mental arithmetic.
You should be self-reliant and able to work well without close supervision. You might have to work quickly at times, so you need to remain calm when there are long queues.
Entry Requirements - Cloakroom / Luggage Attendant
Pay & Salary - Cloakroom / Luggage Attendant
Salary Range (thousands per year)* 17k - 18k
Last Updated: May, 2019
* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.