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Salary Range
€20k - €40k
Career Zone

In Brief...

Supports the day to day work of the adult education guidance service by providing up-to-date, user-friendly, accurate and relevant information and advice to enquiries. 


  • Therapy and Counseling Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
  • Psychology Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.


  • Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
  • Speaking Talking to others to convey information effectively.
  • Reading Comprehension Understanding written sentences and paragraphs in work related documents.
  • Service Orientation Actively looking for ways to help people.

In Summary - Information Officer - Adult Guidance

Career Sectors

Information Officer - Adult Guidance s typically work in the following Career Sectors:

Further & Adult Education
Education & Teaching
Social Work
Psychology & Social Care

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The Work - Information Officer - Adult Guidance

Guidance Information officers are very often the first point of contact for the service and carry out day to day administrative tasks such as maintaining an appointments system and databases relevant to the adult learner.

Guidance officers present on various topics of interest to groups including education and training options, entitlements and refer clients to the Adult Education Guidance Counsellor or relevant agencies based on their needs. 

Duties include:

  • Access information from a range of circulation sources, both paper based and ICT based
  • Deal with public enquiries by telephone and in person from members of the public, local agencies and community groups
  • Undertake research on behalf of clients, groups, and staff and prepare individualized information packs
  • Interpret and apply information, such as grant entitlements, to individual needs
  • Input and maintain appropriate client records
  • Maintain appropriate links with other service providers
  • Undertake appropriate activities to publicise and market the services to exisiting and new clients
  • Deliever presentations and/or information sources to groups as required
  • Maintain comprehensive and up to date information on local job, education and training opportunties

Most commonly reported Work Tasks

  • Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations.
  • Provide crisis intervention to students when difficult situations occur at schools.
  • Confer with parents or guardians, teachers, administrators, and other professionals to discuss children's progress, resolve behavioral, academic, and other problems, and to determine priorities for students and their resource needs.
  • Maintain accurate and complete student records as required by laws, district policies, and administrative regulations.
  • Prepare students for later educational experiences by encouraging them to explore learning opportunities and to persevere with challenging tasks.
  • Evaluate students' or individuals' abilities, interests, and personality characteristics using tests, records, interviews, or professional sources.
  • Identify cases of domestic abuse or other family problems and encourage students or parents to seek additional assistance from mental health professionals.
  • Counsel students regarding educational issues, such as course and program selection, class scheduling and registration, school adjustment, truancy, study habits, and career planning.
  • Provide special services such as alcohol and drug prevention programs and classes that teach students to handle conflicts without resorting to violence.
  • Conduct follow-up interviews with counselees to determine if their needs have been met.

Most commonly reported Work Activities

  • Assisting and Caring for Others Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
  • Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Updating and Using Relevant Knowledge Keeping up-to-date technically and applying new knowledge to your job.
  • Resolving Conflicts and Negotiating with Others Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Thinking Creatively Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
  • Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Interests - Information Officer - Adult Guidance

This occupation is typically suited for people with the following Career Interests:


The Social person's interests focus on interacting with the people in their environment. In all cases, the Social person enjoys the personal contact with other people in preference to the impersonal dealings with things, data and ideas found in other groups.

Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.


Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.


Creative people are drawn to careers and activities that enable them to take responsibility for the design, layout or sensory impact of something (visual, auditory etc). They may be atrracted to the traditional artistic pursuits such as painting, sculpture, singing, or music. Or they may show more interest in design activities, such as architecture, animation, or craft areas, such as pottery and ceramics.

Creative people use their personal understanding of people and the world they live in to guide their work. Creative people like to work in unstructured workplaces, enjoy taking risks and prefer a minimum of routine.


Good communication skills are very important. You must be able to listen carefully and ask the right questions to understand accurately the client's query. You will also be expected to present on relevant topics of interest to groups.

You will meet people from many different backgrounds, with different levels of self-confidence and experience of education. Being friendly, non-judgmental and approachable is important as you will in many cases be the first point of contact for the client.

You will need strong negotiating skills, to represent the client's interests when you work with colleges or training providers.   
The role of the guidance information officer can be very varied, so you will need to be flexible and well organised. You will need to be able to do administrative tasks such as keeping records, planning and organising events, scheduling appointments, liasing with the guidance counsellor or co-ordinator in your service. Have an array of information leaflets, accurate sources of information and good networking relationships with local services and education providers to respond to the wide range of client queries.


Entry Requirements - Information Officer - Adult Guidance

Minimum of Leaving Certificate is required, however, currently many Guidance Information officers have qualifications in Adult Guidance and Counselling and other social care courses.

Last Updated: November, 2014

Pay & Salary - Information Officer - Adult Guidance

Salary Range (thousands per year)* €20k - €40k

Data Source(s):

Last Updated: March, 2017

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.

Labour Market Updates - Information Officer - Adult Guidance

Useful Contacts - Information Officer - Adult Guidance

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