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Restaurant / Small Business Placement
McDonald's - Cashel

Company/Organisation Profile

McDonald's is the largest chain of quick service restaurants in the world. Our vision is –“To be a modern and progressive burger company”. We operate 89 restaurants throughout Ireland. We serve 150,000 customers per day and directly employ over 4,800 people.

“We are not in the food industry, we are in the people industry and we just happen to sell hamburgers”…Ray Kroc- McDonald’s founder.

We have wonderfully talented people working at McDonald’s- people who have a real sense of pride in their work, whether it’s their first job, working while they study or those who seek a rewarding career with McDonald’s. At McDonald’s we respect and value our people and create opportunities for everyone.

We are committed to giving back to the communities in which we operate. The Ronald McDonald House charity is a demonstration of this; this charity provides families whose children are seriously ill in hospital with accommodation. There are many more examples of how we are committed to our communities and our environment.

We are continually investing in our restaurants and differentiating from our competitors- this is visible with the introduction of “Restaurant Experience of the Future” to several of our restaurants. This involves a transformation of our service platforms and kitchen to allow customers to customize their food orders. We have also introduced Kiosk ordering, digital menu boards and IPADS for our customers in many of our restaurants.

The development of our people and lifelong learning is at the foundation of all that we do. We believe people are our most valuable asset and by training and upskilling our people, in the areas of customer care, hospitality, leadership and teamwork, we provide them with the opportunity to develop key skills to build a career which can lead them to progress within McDonald's.

At McDonald's we provide opportunities for our crew to attain a Qualification with City and Guilds which are UK Level 2 NVQ Diploma in Hospitality Services and UK Level 2 NVQ Certificate in Customer Service (equivalent to Irish NFQ Level 4). Managers also have the opportunity to attain a diploma or degree with the National College of Ireland.

Placement Details

At McDonald's we will introduce you to a range of activities that are typical of any small business. You will be under the supervision of a 'Buddy', who is a capable crew member/trainer who will ensure that you get a realistic insight into the world of employment. You will have an opportunity to be part of the restaurant team, develop work-related skills, gain confidence and learn from your experiences. Alongside this, you will have the chance to learn more about yourself and to develop the necessary employability skills to prepare yourself for the future.

Your time will be divided across four main areas: Business Management & Human Resources You will be introduced to a number of key business processes, including the restaurant scheduling system and stock management and control. You will be shown how the business is managed behind the scenes and introduced to the staff that keep the business running as well as how we operate best practice award winning employee engagement programmes.

Kitchen Operations At the center of all McDonald's restaurants are the kitchen services. Here you will be introduced to Food Safety procedures and processes. You will also be shown how to prepare many of the popular menu items, and experience first-hand, the infamous McDonald’s system.

Kitchens are busy places and the highest standard of hygiene is required. You will be shown the procedures used to maintain them to the highest international standards. The operation and maintenance of our equipment and machinery will be demonstrated, as well as our progressive environmental initiatives.

Front Counter & Customer Service Front counter operations take place between the kitchen and the customer. You will be shown how orders are taken and managed, and how they are collected and assembled for customers. You will also be shown how the Drive-Thru operation works and will participate in many of the various activities involved. Customer Service is paramount in McDonald’s and you will learn some key principles of our customer service.

Dining Area The dining area is where customers enjoy their food and chat with friends. You will learn how McDonald's keep this area clean and tidy, respond effectively to customer requests and assist with customer needs.

A placement with McDonald's involves lots of variety and working with a diverse fun team. We encourage all our placement students to take part in as many activities as possible, and believe there is excellent learning experience for everyone.

How to Apply

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